Frequently Asked
Questions
The tablet cannot be consumed directly. One tablet should be dissolved in 250ml of water, and should be consumed once the tablet has dissolved.
You can either buy the products on our website - www.fastandup.in
or on Amazon, Flipkart, Snapdeal, Nykaa, Shopclues and Healthkart as well.
Our products do not have soda, it is the unique effervescent technology that creates the fizz.
It is extremely important for the body to remain hydrated, especially during workout and sport
activities. Fast&Up Reload helps in hydration and helps prevent muscle cramps and fatigue. It
replenishes all the electrolytes that are lost during physical activity, which is important for the
body to remain fit and healthy.
The Fast&Up range of products help the body to perform better, be it a fitness activity or a
sport. It gives your body the essential nutrition it requires to gain the maximum from your workout.
Our range of products come from a Swiss brand but are made in India, which makes the price much more
competitive than other products catering to health and fitness.
The Fast&Up range of products are approved by FSSAI and are WADA compliant. They are healthy and beneficial to individuals who have an active lifestyle and provide nutrition to the body which help it gain the maximum from physical activity or sport.
The products have no side effects if used as directed, however you must consult your doctor before using if you suffer from any heart condition.
Natural foods do provide essential nutrition to the body. Taking health
supplements does no harm but helps provide the body with the right
amount of nutrition that is especially required for fitness activities. The
ingredients in our products are naturally available in the body, just not in
sufficient quantities due to today's lifestyle.
If it helps you on the training days, it will help you on any other day.
Gel can be used for kids above 12years of age. The unique gel
technology ensures quick absorption and instant energy. The caffeine
amount is minimal and just how much is required.
Yes
Reload, Recover and Charge can be used by diabetics as well but do
consult your doctor before you use it.
We are working on developing new flavors for our products and they will be out soon.
Our products are not medicine, they are health supplements that help
boost your workout by providing it with essential nutrition.
We do not compare our products to other brand, they are first of its kind in India.
Fast&Up Reload works as hydration for the body during your workout, by providing it with electrolytes.
It helps reduce fatigue and muscle cramps without excessive sugar content.
Fast&Up Reload works as hydration for the body during your workout, by providing it with electrolytes.
It helps reduce fatigue and muscle cramps without excessive sugar content.
We do not compare our products with other brands. However whey protein helps the body in building muscles and the body takes time to break down the protein consumed. The Fast&Up range of products don't just focus on protein, but overall nutrition, and all our 5 products vary according to their individual purposes.
Recover, which contains all 20 essential amino acids in free bioavailable form, ensures intake of broken down amino acids with an almost instant impact.
Muscle recovery should ideally happen within 30 mins of the workout.
Effervescent Technology is an advanced nutrition delivery system. The tablets need to be dissolved in water prior to its consumption for better nutrient absorption and action. Another added feature that Swiss effervescent technology offers is it's a great choice for those who find it difficult to swallow tablets or capsules.
Swiss Effervescent technology is an advanced nutrition delivery system that offers added benefits as compared to traditional supplements such as:
- Faster Nutrients Absorption
- Faster Action
- Better Bioavailability
- Better Hydration
- Ease of Consumption
- Better Patient Compliance
- Good Taste
- Gentle on Stomach
No, effervescent technology tablets by Fast&Up are all alcohol-free.
The tablets should be dropped in a glass of water, wait till it dissolves completely, and then drink.
No, there is no nutrient loss due to the fizz, instead, effervescent formulation provides better nutrient absorption and bioavailability as compared to traditional tablets.
No, Fast&Up products are not an alternative for daily meals. These are nutraceutical supplements that help to maintain healthy levels of nutrients and daily health.
Yes, all the supplements by Fast&Up are certified and recommended by experts including nutritionists. In fact all supplements by Fast&Up are thoroughly researched and formulated with high quality, pure and clinically proven ingredients only.
No, the product does not contain any soda. It is the unique effervescent technology that creates the fizz.
No, it does not have any side effects. In fact it is easy to use and causes no GI distress.
No, the product does not have any added sugar.
Yes, it is safe for diabetic people. But we recommend consulting a healthcare practitioner before purchasing the tablets.
Yes, all the Fast&Up supplements are safe to use. But we always recommend consulting healthcare professionals before purchasing the tablets.
Yes, Sucralose is safe to use and causes no side effects. In fact, Sucralose is diabetic friendly as well.
Elemental form implies that it provides the exact amount as mentioned on the label and does not have any other element bound to it. For example if 300mg Elemental Magnesium is mentioned it implies that one would get 300mg Magnesium after having that tablet.
No, Fast&Up Plant Protein Isolate does not have any gum or guar gum present.
No, Fast&Up supplements does not help in treating, but helps in prevention of the same.
No, it does not contain any artificial flavour. In fact all the products from Fast&Up contain only natural flavouring.
Fast&Up supplements are manufactured with high quality, pure, clinically proven and expertrecommended ingredients and do not cause any allergies.
No, Fast&Up supplements do not contain any banned substances.
We want you to have your product as early as possible. We usually dispatch the order within 2 working days and provide you with the tracking ID so you know when to expect the delivery.
The delivery time depends on your location. However, in normal circumstances it should take a maximum of 5-7 working days for the order to reach you.
Shipping is FREE for orders worth INR 1250 & Above. We charge a nominal of INR 100 as shipping charge on orders below INR 1250
Currently we do not. However, we would definitely love to. Reach out to us and we can work it out together.
Fast&Up brings to you products made with utmost quality and care. Our team puts every product through a rigorous quality check process to ensure that the products reaching you are in a perfect condition. However, on a rare occasion when there is something wrong with your order we would be happy to accept a return within 14 days from the date of delivery. Please initiate a return by sending us an email at [email protected] . In case of tampered packages, or products not in a right condition we recommend you to make a video and share it with us so that we can escalate it to the right team and ensure corrective actions on the same.
You can initiate a return by sending us an email at [email protected]or reach out to us on our toll free number 1800-120-9656
Yes. Returns need to be initiated within 14 days from the date of delivery
Your returns should meet the following conditions:
- If you fall under the return window which is 14 days from the date of delivery
- The product seal is intact and the product is in an unused condition. In case of any damage during transit please share the images with us on [email protected]
- All freebies that came with the product needs to be returned with the order
- All Items that came in as combos need to be returned together unless wrongly shipped
Enclose the product(s), in original condition and packaging as part of the return package. Remember, we can't refund or exchange products if their tags/labels or seals have been tampered with – so be extra careful. Also, don't forget to retain a proof of the postage.
Yes you can, just let us know the product(s) you want to return from your order while you initiate the return. You should know that we can't accept returns of incomplete product combos (for example: 'Buy one get one free' combos, free gifts, etc.)
Based on your location we will inform you if the pickup service is available or not. If it is, you just have to relax while we get your order picked up. In case your address falls outside of our courier partner's pickup zone, you will have to self-courier the product that you want to return/exchange to the below mentioned address. We shall reimburse you an amount of Rs.100 per order in the form of FUP Coins. We recommend you send the product through a reliable local courier service with a tracking facility. Also, retain the courier proof until you have received the refund.
Aeronutrix Sports Products Pvt.Ltd.
315 Woodrow, 19 Veera Desai Road Andheri West.
Mumbai – 400053, MH.
Yes. unfortunately you will have to return any freebies that you got with the original product.
Once you have initiated the return, we help you out through the return process. After we receive the shipment back at our warehouse, the order will be checked for eligibility and a refund will be made to your account in the form on FUP Coins. The process might take 7-10 working days.
Sure. You only have to notify us of your wish and you are done.
The order amount will be credited back to your Fast&Up account in the form on FUP Coins within 7 working days once we have received the product back at our warehouse and the required quality check has been completed.
The amount will be credited to your Fast&Up account in the form on FUP Coins which can be used to make purchases in the future.
Your refund is processed only after the shipment is received at our warehouse and necessary Quality checks are complete. Also, return shipments take longer to reach us. We request you to be patient with us and allow us some time to process the same. Alternatively, you can reach out to us on 1800-120-9656 if you wish to speak with our team and they will be happy to assist you.
No. In such a scenario you will have to return/cancel the order and make a fresh order for the product of your choice.
You can cancel an order until it has not been dispatched from our warehouse.
If you are a registered Fast&Up user you can cancel your order from the'My Orders' section in your account. In case you are checking out as a guest, just reach out to us on [email protected] or our toll free number 1800-120-9656 and we will do the rest.
No, you cannot cancel your order partially. However, in case of any urgency feel free to reach out to us on [email protected] or our toll free number 1800-120-9656.
The refund will be processed in your original source of payment in case of order cancellation before the product has been dispatched.
Yes. A full refund will be made for the order cancelled.
Though we would love to deliver you your purchase every time you order from us, sometimes due to product unavailability or if due to some reason your area is not serviceable we are forced to cancel your order. There are also incidences where we feel that the order is not genuine and is put on hold until we have verified the buyer.
No. You can opt for a 'Guest Checkout' in case you don't want to sign up. We want the process to be very simple. Just fill in your information during checkout and you are good to go. A Fast&Up account however comes in handy for storing your shipping addresses, managing your FUP Coins and viewing your order history at a single place.
You can create your account by clicking on 'Register' under the personal profile icon at the top right corner of the screen on your desktop or under the menu section in your mobile browser/app. We ask you a few questions to get started. On submitting the form, we send you a confirmation email to ensure no one creates an account on your behalf. Once you verify your Email ID, you are good to go!
If you are a registered Fast&Up user, you can update your information by simply login into your account and editing the required information in the'My Profile' section on our website.
Yes. We take data security very seriously and your data will be stored in our servers securely. Our website is protected by 256-bit encryption making sure your information is completely secure. You can refer to our Privacy Policy for more details.
We have got you covered. On the "Log in" page, just click "Forgot your password?" and enter your registered Email ID and we will send you an email to update your password.
If you are a registered user, log into your account to see your order history. To get more information on any one particular order, click on that Order ID. If you have not yet registered with us, we keep you updated via email.
We know the excitement of buying new things. To ensure you are always informed, we update the order status every time your order moves to the next processing stage. Once we dispatch your order we send you an email with the tracking ID for you to track your order. All our logistics partners provide shipment tracking, so you will always know when to expect your order.
No, once an order is placed it cannot be modified. However, you can cancel it and place a new order.
No, once an order is placed you cannot change the delivery address. However, you can request a cancellation and place a new order with a modified address.
At the moment this option isn't available. You need to place separate orders to have them delivered separately.
We allow you to pay using any of the Prepaid methods like Credit Card, Debit Card, Net Banking, UPI, Amazon Pay, PhonePe ,Google Pay and Wallets or you can pay Cash-on-Delivery (COD).
Your online transaction on Fast&Up is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Yes. Our price is inclusive of GST and is reflected during checkout and in the tax invoice sent to you.
Absolutely! You can opt for Cash-on-Delivery, as your payment method.
In case the amount is deducted from your end but the transaction failed, the deducted amount is with the payment gateway provider and will be refunded back to your account within 7 working days. We do recommend that you leave a message at any of our communication channels to bring this to our notice.
